GK Cares Technical Support Packages

What You Get

• Uninterrupted time with our professional support staff
• A friendly person to talk to
• A walk-through setup of your locking system
• Configure your device
• Thorough explanation of how to quickly and efficiently navigate the software
• One-on-one help with diagnosing any problems you’ve run into

How It Works

• The service is valid for a period of one year starting from the date of purchase.
• Choose one of our Annual Tiered Support Packages*
• We require a call or email to set up an appointment for your Virtual Support
• You may use your time in 15 minute sessions
• Our support staff will remain on the phone with you for the entire session
• We can remotely control your computer as needed for no additional cost
• You can order an additional one-hour block as you need it or bump up to our next Tiered Support Package – our support staff will assist you with the estimated time needed

*Renewed Annually, you can cancel at any time – No refund for time not used during your year

After you have received your order confirmation email, please contact customercare@gokeyless.com for assistance in scheduling your support time