Customer Care

GoKeyless™ offers an extensive selection of keyless door locks, anything from single-function locks to more advanced systems to accommodate you best. If, for any reason, you’re “stuck” as to what lock you need for your application. GoKeyless has a team of experts on staff to help you.

Our professionals have worked hand in hand with security officials at government facilities, building managers, and homeowners from around the country – even locksmiths come to us for answers to these products! We can recommend the appraise keyless lock for you.

• Orders placed Monday – Friday before 3PM EST are typically shipped same-day. Orders placed after that time are shipped the following business day.
• We are closed Saturdays, Sundays and most Federal Holidays.
• UPS does not typically deliver on Saturday or Sunday. Although, we can request special Saturday delivery with additional cost. Contact us to request Saturday delivery.
• Weather and natural disasters may cause a delay in shipment. Unfortunately, these are all circumstances beyond our control.

Expedited Shipping

We offer UPS 3 Day, 2nd Day Air, 1 Day Air, 1 Day Air Early AM as well as other expedited international shipping methods. If your address is eligible for these expedited method the option will be available during checkout.

International Shipping

We accept and ship international orders. Some international orders require an extra business day to process.

APO & FPO

GoKeyless supports our American military and troops. We will ship to APO & FPO addresses. Options are available at checkout. Feel free to contact us with additional requests.

Other Forms of Shipping

We use UPS as our primary shipping provider but we are also able to ship orders using a variety of ways. Have a special request? Call us at (937) 247-9327.

We accept the following payment methods:

• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Google Checkout
• Electronic Check
• Check
• POs (Purchase orders)*

*Purchase orders are accepted form Government organization, institutions, and businesses who qualify. If you are a business and would like to order using your PO#, please email us at customercare@gokeyless.com, or call us toll free at (877) 439-5377 to register – registration is quick and easy.

Payments processed using the highest commercially available level of encryption so that you can be assured your critical financial information is safe.

Further, at no time will GoKeyless ever sell or distribute your personal information or payment information.

Sales Tax

State laws require GoKeyless to charge sales tax for items being shipped to an Ohio address.

Quantity Discounts and Offer Codes

Many of items when ordered in larger quantities may qualify for discounts. Quantity discounts are automatically applied once you type in the number of items you are ordering.

To redeem an offer code, simply type your code into the Offer Code box while checking out, and then hit continue.

Keeping you “in the loop” is first and foremost at GoKeyless. Upon placing your order, you are sent a sales receipt for your records. Upon shipment of your keyless locks, you are then notified via email with the tracking number, carrier, and scheduled delivery time. Once your order is out for delivery, you will also receive an email from us notifying you your shipment is soon arriving.

The fastest and easiest way to check the status of your order is by emailing us at customercare@gokeyless.com, or call Customer Service at (877) 439-5377

Once you have clicked “Place Order” we can cancel or change your order prior to shipping. Our process is designed to fill and ship your items with as little delay as possible so we suggest that these requests be made immediately by contacting customercare@gokeyless.com or calling us at (937) 247-9327. You may also choose to return/exchange your order by following the instructions of our Official Return/Exchange Procedure.

Two instances where you can cancel would be if an item is backorders, or if for some reason we are unable to process your payment.

Let us help you find a local installer. We have a large list of installers that we can refer you to. Once you’ve placed your order, please email us at customercare@gokeyless.com for FREE help from one of our representatives.

*Installer referral availability’s subject to geographical location, certain zip codes , may not be included within the network.