General Store Information
Contact Us
Our professional, knowledgeable staff is here to assist you Monday through Thursday from 8:30am to 7pm Eastern standard time, and Friday from 8:30am to 5pm Eastern time. It’s easy to reach us – use any of the methods listed below. Online sales and service associates may also be reached outside of normal business hours by clicking on the Live Chat – Please Leave a Message icon, or by email at sales@gokeyless.com, or customercare@gokeyless.com.
Toll free: (877) 439-5377
Outside U.S.: (937) 890-2333
Email: Sales - sales@gokeyless.com – Support – customercare@gokeyless.com
Question About an Item
GoKeyless™ offers a huge selection of keyless door locks. Our selection includes locks that perform many functions to accommodate you best. If for any reason you’re “stuck” as to what lock you need for your environment, GoKeyless has experts on staff to help you. Our professionals have worked hand in hand with top security officials at government run facilities to building managers, to homeowners from around the country – we can recommend the appropriate keyless lock for you!
Status of an Order
Keeping you “in the loop” is first and foremost at GoKeyless. Upon placing your order, you are sent a payment confirmation and then a sales receipt for your records. Upon shipment of your keyless locks, you are then notified with the tracking number, carrier, and scheduled delivery time. If at anytime you need to know the status of an order, please login to the My Accounts page at www.GoKeyless.com for the fastest response. You may also contact us by email at customercare@gokeyless.com, or call us toll free at (877) 439-5377.
Return Policy
Best in the business – you won’t find another supplier as flexible and forgiving as us. Yes, we are in business to stay in business but we shop and buy online just like you and expect a solid guarantee and hassle-free return policy.
99 times out of 100 you won't have to return your lock, but just in case the lock does not work out for you, GoKeyless™ offers the most generous return policy in the industry with our 30 day money back guarantee.* If you have any questions about a lock before purchasing please contact us by phone at 877-439-5377, use our live chat service or by email at sales@gokeyless.com. If you are having problems programming your lock and are in need of technical support please contact us at (877) 439-5377. We offer technical support for the majority of our products, and if for any reason our in house technician cannot help you we will direct you to people who can.
If you do find that you need to return the lock simply contact Tom Johnson at (937) 890-2333 or by email at RMA@gokeyless.com for an RMA number (RMA #'s are valid for 15 days from the date issued, the product must be returned to us by this date). Return your lock to us in resalable condition, and we will refund your purchase price less your shipping. (Remember to include the RMA# for we can only accept and process returns with an RMA#) Chances are you will be like 99.9% of our customers and love your lock, in that case, tell your friends and make them jealous!
Returns must meet the following conditions:
- RMA# must be requested within 30 days of orginal order date. A 25% restocking fee will accompany RMA#'s requested after this date.
- Resalable condition: The lock must be uninstalled and it must be in its original packaging just like it was received. All instructions and templates must be retuned as well.
- The lock needs to be returned just like it was sent: inside of another protective box. Do not use the lock box as the return box. Putting shipping labels, writing or taping up the box will result is restocking charges and possibly void the return.
- The RMA# needs to be displayed on the return label and the package must be received by the expiration date of the RMA#. If you ship back a return that does not have an RMA or Exchange number you may not receive credit for the lock and thus not receive a refund as well as it would be subject to a restocking fee.
- The lock must arrive at our office located at the Dayton Int'l Airport within 30 days of your original order date.
If these conditions are not met there is a 25% restocking fee to replace parts, packaging or any other damaged or lost items.
*Cancelled orders that have already shipped (generally items ship within 2 hours after ordered) are subject to a 15% restocking fee.
*Orders of 12 locks or less and for orders of locks (not accessory items) that we have in inventory listed on the site. If you are needing more than 12 locks, call us toll free at (877) 439-5377 to order first lock, try it out to be sure it's exactly the one you want, then call or email us to place remaining balance. Morning Industry locks must be unopened and in original packaging when returned to us for a full refund - the manufacturer's packaging of the Morning locks is such that once the plastic packaging seal is broken, the lock is not resalable. Orders of Morning locks that you order keyed alike, cannot be cancelled as our locksmith has to break the packaging seal to key the locks. Any lock purchased against the recommendation will void the return policy i.e. cylinder lock is purchased rather than a mortise when it is explained that only a mortise lock will work.
Return Address
If you wish to return an item, ship the package to the following address:
GoKeyless
RMA Department
3646 Cargo Road
Dayton Int’l Airport
Vandalia, OH 45377
Please note: www.GoKeyless.com is not responsible for shipping or handling, for returned items.
Damaged or Defective Items
It would be extremely rare, but if you received an item was damaged or defective upon arrival, please call our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. If you do not know your order number, please visit your (insert link to My Accounts) My Account page to find the number in your order history.
In addition, please be prepared with a detailed description of the damage or defect before contacting us.
Contact our Customer Service Department at 1.877.439-5377.
Wrong Item, Color or Size
If you receive the wrong item, or if an item you receive is different from what you originally ordered, please contact our Customer Service Department immediately. It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. If you do not know your order number, please visit your (insert link to My Accounts) My Account page to find the number in your order history.
In addition, please be prepared with a detailed description of the difference between the item you ordered and the item you received before contacting us.
Contact our Customer Service Department at 1.877.439-5377.
Exchanging an Item
In our busy lives it’s easy to unknowingly order the wrong color, or enter in the wrong information when placing your order.
Unlike other vendors, we understand how this can happen and we don’t give you grief over it! Simply call our Customer Service Department, have your order number ready, and we will get you squared away.
Contact Customer Service Department at 1.877.439-5377.
Please note: www.GoKeyless.com is not responsible for shipping or handling for exchanged security items.
Cancel or Change My Order
Once you have clicked “Submit my order” we cannot cancel or change it. Our process is designed to fill and ship your items with as little delay as possible. You may however return or exchange your time by following the guidelines in our “Order I Received” section under Customer Service.
Two instances where you can cancel would be if an item is back ordered, or if for some reason we were unable to process your payment.
Does GoKeyless offer installation service?
*Yes. We have a large network of bonded and reputable installers that we use to help customers install their new locks.
Once you’ve placed your order, please email us at install@gokeyless.com for a FREE estimate, and lead time.
*Installation availability is subject to geographical location, certain zip codes may not be included within the network. Please email install@gokeyless.com if you have any questions.
