30 Day Money Back Guarantee*
99 times out of 100 you won't have to return your lock, but just in case the lock does not work out for you, GoKeyless™ offers the most generous return policy in the industry with our 30 day money back guarantee.* If you have any questions about a lock before purchasing please contact us by phone at 877-439-5377, use our live chat service or by email at sales@gokeyless.com. If you are having problems programming your lock and are in need of technical support please contact us at (877) 439-5377. We offer technical support for the majority of our products, and if for any reason our in house technician cannot help you we will direct you to people who can.
If you do find that you need to return the lock simply contact Tom Johnson at (937) 890-2333 or by email at RMA@gokeyless.com for an RMA number (RMA #'s are valid for 15 days from the date issued, the product must be returned to us by this date). Return your lock to us in resalable condition, and we will refund your purchase price less your shipping. (Remember to include the RMA# for we can only accept and process returns with an RMA#) Chances are you will be like 99.9% of our customers and love your lock, in that case, tell your friends and make them jealous!
Returns must meet the following conditions:
- RMA# must be requested within 30 days of orginal order date. A 25% restocking fee will accompany RMA#'s requested after this date.
- Resalable condition: The lock must be uninstalled and it must be in its original packaging just like it was received. All instructions and templates must be retuned as well.
- The lock needs to be returned just like it was sent: inside of another protective box. Do not use the lock box as the return box. Putting shipping labels, writing or taping up the box will result is restocking charges and possibly void the return.
- The RMA# needs to be displayed on the return label and the package must be received by the expiration date of the RMA#. If you ship back a return that does not have an RMA or Exchange number you may not receive credit for the lock and thus not receive a refund as well as it would be subject to a restocking fee.
- The lock must arrive at our office located at the Dayton Int'l Airport within 30 days of your original order date.
*Cancelled orders that have already shipped (generally items ship within 2 hours after ordered) are subject to a 15% restocking fee.
*Orders of 12 locks or less and for orders of locks (not accessory items) that we have in inventory listed on the site. If you are needing more than 12 locks, call us toll free at (877) 439-5377 to order first lock, try it out to be sure it's exactly the one you want, then call or email us to place remaining balance. Morning Industry locks must be unopened and in original packaging when returned to us for a full refund - the manufacturer's packaging of the Morning locks is such that once the plastic packaging seal is broken, the lock is not resalable. Orders of Morning locks that you order keyed alike, cannot be cancelled as our locksmith has to break the packaging seal to key the locks. Any lock purchased against the recommendation will void the return policy i.e. cylinder lock is purchased rather than a mortise when it is explained that only a mortise lock will work.
